In my role as the Senior Technical Support Specialist I serve as the frontline support for technological needs within the Pace Center. I assist with items including, but not limited to, hardware and software support, software development, purchasing of technological equipment and services, and promoting information security and technological accessibility.
My goal is to ensure that technology succeeds in making a person’s task easier, as opposed to becoming a hindrance. This includes the idea that technology should remain as accessible as possible to all persons. In addition to this, I seek to promote information security awareness and ensure equipment and processes are as secure as possible.
I also provide technical assistance to two other departments within Princeton University, the Department of Spanish and Portuguese and the Center for Career Development.
Prior to working in the Pace Center, I worked with technology for several years. I worked in roles ranging from technical sales to end user technical support. I hold an Associate of Science Degree in Computer Science, I am CompTIA Mobility+ Certified, ITIL Foundations Certified in IT Service Management, and an IAAP Certified Professional in Accessibility Core Competencies (CPACC). I also serve as the Co-Chair of the SCAD/DCS Security Team (SDST).
In fitting with the ethos of the Pace Center, I have had passion for community service since a young age. I was involved with Boy Scouts of America from the age of 6 to 19. Community service is a large theme within that organization and has stuck with me throughout my life.
I am an Eagle Scout, enjoy reading biographies, and enjoy reading about discoveries and the physics of outer space.
Areas of Expertise
- IT Equipment Troubleshooting
- Information Security
- Fundamentals of Technological Accessibility
- Software Development (language dependent)